STORE POLICY

Customer Care

Jayna India Private Limited is a Registered Partner and hence all the product and respective services are covered by manufacturers and service providing companies.

Customer Care & Support Team Numbers have been listed below for your guidance. 

Canon

Customer Care Number: 1860 180 3366
Email Address: customersupport@canon.co.in

Brother: 

Customer Care Number: 1800 209 8904, 1800 22 2422
Email Address: customercare@brother.in 

Epson: 

Customer Care Number: 1800 123 00 1600
Email Address: calllog@epsonindia.in 

Tally: 

Customer Care Number: 1800 425 8859
Email Address: support@tallysolutions.com

Logitech: 

Customer Care Number: 000800 440 2450

Dell: 

Customer Care Number: 1800-425-0088/ 080-2510-7901

Lenovo: 

Customer Care Number: 1800 419 4666

Hp: 

Customer Care Number: 1800 425 4999, 1800 11 2267

Solo: 

Customer Care Number: +91-11-2328 8150
Email Address: support@filexindia.com

Worldone: 

Customer Care Number: 08048603348

Seagate: (Monday - Saturday 9AM - 6PM IST)

Customer Care Number: 000.800.440.1392

WD: (Monday - Saturday 9AM - 6PM IST)

Customer Care Number: 1800-120-5899; 1800-419-5592
Web Address: https://support-en.wd.com/app/ask

These contact details will help the customers to reach out the best possible solutions for their respective service or support query. In case they find it difficult to get the solution from the above, please write in detail about the query or issue at support@jayna.in. And if the Product is being sold from Jayna India Private Limited or any of it's store, we will try our level best to get the problem solved at the earliest.

Sales Support and Technical Support are separate divisions of any company. 

Wholesale Inquiries

Jayna India Private Limited is a unit of Jayna Group which is based out of relations since 1948-49. We understand the negotiations and bulk discounting and it's respective requirements at all levels. If any customer is looking for bulk deal (s) or festive buying they may reach our wholesale division (india@jayna.in) or drop a message in the chat box with contact details and Jayna India Pvt Ltd will contact the customer within stipulated 1-2 working days.

Corporate Inquiries

Jayna India Private Limited is one of the major corporate suppliers for office stationery and IT-Peripherals. We are registered partners with canon, hp, epson, brother, jk, century, spectra, solo, worldone, etc for special corporate pricing. 

 

Corporate (s) looking for monthly billing and wholesale suppliers may reach to aditi@jayna.in or can call us directly at +91 9999 00 8099

Franchisee Inquiries

Partners outside Delhi NCR looking to open franchisee store (s) of Jayna Group may reach us at any of our contact numbers and we will be delighted to onboard. Due to bulk buying and production of office stationery at huge levels, we are able to supply at whole prices. Thus able to provide better rates under our own franchisee name. There are certain terms & conditions to meet. For details please contact us.

Privacy & Safety

Jayna India Private Limited is committed to safeguarding and preserving the privacy of the visitors on this website. The Policy may be updated from time to time so please do review this Policy regularly.

Information Collected

In running and maintaining this website, Jayna India Private Limited may collect and process the following data about the visitor:

  1. Information about use of this site by a visitor including details of the visits such as pages viewed and the resources that the visitor access. Such information includes traffic data, location data and other communication data.

  2. Information provided voluntarily by the visitor. For example, when the visitor registers for information.

  3. Information that the visitor provides when the visitor communicates with Jayna India Private Limited by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. Jayna India Private Limited may use cookies where appropriate to gather information about the computer used by the visitor to assist Jayna India Private Limited in improving this website.


We may gather information about the visitor's general internet use by using the cookie. Where used, these cookies are downloaded to the computer being used by the visitor and stored on the computer’s hard drive. Such information will not identify the visitor personally. It is a statistical data. This statistical data does not identify any personal details whatsoever. The visitor can adjust the settings on the computer being used to decline any cookies if the visitor wishes. This can easily be done by activating the reject cookies setting on the computer being used by the visitor.

 

Use of the visitor's Information

We use the information that we collect from the visitor to provide support and services to the visitor. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to the visitor that the visitor request from us relating to our services.

  2. To provide information to the visitor relating to other services that may be of interest to the visitor. Such additional information will only be provided where the visitor has consented to receive such information.

  3. To inform the visitor of any changes to our website or services.

 

Storing visitor's Personal Data

In operating our website, it may become necessary to store the data that we collect from the visitor for processing. By providing own personal data to us, the visitor agrees to this storing or processing of the information and data. Jayna India Pvt Ltd. do the upmost to ensure that all reasonable steps are taken to make sure that visitor's data is treated and stored securely. Unfortunately, the sending of information via the internet is not totally secure and on some occasions, such information can be intercepted. Jayna India Pvt Ltd. cannot guarantee the security of data that the visitor choose to send to Jayna India Pvt Ltd. electronically, Sending such information is entirely at visitor's own risk.

Jayna India Pvt. Ltd. may/ may not utilize any encryption on the data/ structures, as this website do not gather/ collect or use Credit Card/ Debit Card Numbers, or any other Payment Modes numbers or whatever other delicate data that can be utilized in wholesale fraud.


In these Website Standard Terms and Conditions and Policies, “Your Content” shall mean any audio, video, text, images or other material a visitor choose to display on this Website. With respect to the visitor's Content, by displaying it, you grant Jayna India Pvt. Ltd. a non-exclusive, worldwide, irrevocable, royalty-free, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. The Content provided by the visitor must be visitor's own and must not be infringing on any third party’s rights. Jayna India Pvt. Ltd. reserves the right to remove any of Visitor's Content from this Website at any time, and for any reason, without notice.

 

Disclosing visitor's Information

We will not disclose visitor's personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. Where we are legally required by law to disclose visitor's personal information.

  2. To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site's policy towards visitor privacy. The visitor should review their privacy policy before sending them any personal data.

 

Visitor Analytics ( Google or any Other Vendor/ Services )

This website uses Google Analytics to help analyse how users use the site. The tool uses "cookies," which are text files placed on visitor's computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about visitor's use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' us of the website and to compile statistical reports on website activity for Jayna India Pvt. Ltd.. For Google's Privacy Policy (click here)

 

Payment Methods & Policy

Jayna India Private Limited is registered with following Payment Gateway Channels:
  • Google Pay
  • Paytm
  • Payu Money
  • PayuBiz India
  • HDFC Bank Ltd
  • Razor Pay
  • BHIM UPI
  • ICICI Bank Ltd PayLater

Jayna India Private Limited accepts Payments in the following modes: 
- Credit / Debit Cards
- PAYPAL / Payu
- Offline Payments:
  • Cash / COD (Cash on Delivery)

  • Cheque Deposit with HDFC Bank Ltd (Any where in India)

  • Electronic Funds Transfer: NEFT or UPI maintained with HDFC Bank Ltd Current Accounts

  • Razor Pay Links for Online Payments